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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hillersden's relationship with you in relation to this website.
The term ‘Hillersden' or ‘The Toothy Toucan' or ‘us' or ‘we' refers to the owner of the website whose registered office is The Old Church, Collins Street, Avonmouth, Bristol, BS11 9JJ. Our company registration number is 02706812 registered in England & Wales. The term ‘you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without Hillersden's prior written consent.  

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


On receipt of goods customers are requested to ensure the goods are as required before breaking any packaging or seal. Shortages or breakages must be notified to The Toothy Toucan within 3 days of receipt.

All credits and returns are issued at the discretion of The Toothy Toucan Head Office. Customers must in the first instance email for authorisation giving details of products to be returned with reasons for the return.

Under the following conditions, customers may return for a refund (minus shipping costs) any stock product with which they are not satisfied:

  1. Products must be returned within 30 days of purchase.

  2. Products must be standard catalogue items in an unopened condition and will only be accepted back from the original purchaser.

  3. Written explanation must accompany the goods, stating the reason for dissatisfaction and quoting the original invoice number.

  4. Returned goods must be adequately packaged to withstand delivery and carriage must be prepaid by the customer with contents insured to the full invoice value. The Toothy Toucan is unable to credit returned goods lost or damaged in transit.

  5. All products must be in a new and resaleable condition, of current design and in its original packaging. According to CE regulations, items returned opened must be regarded as "used" and cannot therefore be accepted back for credit.

ISO 9001:2015

The Toothy Toucan operates a Quality Management System in accordance with the very latest standard ISO 9001:2015. This incorporates a Batch/Lot Control System for traceability of all medical devices and equipment dispatched by The Toothy Toucan. Customers should retain information for products supplied by The Toothy Toucan including Batch/Lot No. and expiry dates.

For Royal Mail deliveries we will only consider your order lost if it has been more than 14 working days since the date of shipping. If you have not received your order after 14 working days please get in touch with us. You can also try contacting your local Royal Mail sorting office to check if they are holding any parcels for you. 

We do not assume responsibility for items once they have been shipped! Once it has been handed over to delivery company, we take no responsibility for lost or damaged items. 



The Toothy Toucan respects your concerns about privacy and are committed to safeguarding the privacy of all our customers including visitors to our website and associated interactive services. 

This Privacy Policy explains what happens to any personal data that you provide to us; or that we collect from you.

How we collect & use your personal information 

We collect data in various ways (this is not an exhaustive list): website, over the phone, via email.

In addition to the information you volunteer, our web server automatically collects such information as the domain name of the site providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, the time spent on our site, pages viewed and information searched for.  We use this information in order to ensure that unauthorised users do not access the information on our site; and to measure the use of our site along with administering/improving our site.

We also use cookies to provide visitors a personalised experience on our site.  Cookies are pieces of information that a website transfers to the memory or hard drive of a visitor’s computer for record-keeping purposes.  We use cookies to allow access without re-entering the visitor’s ‘Log In’ ID and to better tailor our site to our visitors’ needs.  We also use this information to verify that visitors meet the criteria required to process their requests. 

Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent, however setting a browser to reject cookies will prevent access to our site.  In addition you can delete The Toothy Toucan cookies from your browser program at any time.  

The most common purpose to use your personal information is the formation of a new account, we also ask for your data to provide you with product information, marketing material, promotions.  Our mailing list has been collected using information provided by you. We only use your data for the purposes it is intended for; and we NEVER pass your data onto a third party that is not affiliated with The Toothy Toucan and does not have their own privacy policy.  An example of companies we would share your data is our courier DPD, this is necessary to ensure safe delivery of your orders, DPD’s privacy policy can be viewed at or Royal Mail. 


Data Storage

Your personal data is only held on The Toothy Toucan’s secure servers and is NOT shared with any other company for marketing purposes. We routinely update our customer mailing lists and data storage to ensure all information is current; data is kept on our servers and used only for the purposes that it is intended and is removed when said data is no longer required by The Toothy Toucan.  It you would like to be removed from our marketing mailing list or are no longer a customer of The Toothy Toucan please contact us at and your data will be permanently removed from our mailing list and our secure server.


Security of Information 

We will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information; this includes storing all the personal information you provide on our secure servers. 

By agreeing to this policy and using our website or interactive services you acknowledge that the transmission of information over the internet is inherently insecure; and we cannot guarantee the security of data sent over the internet.  You are responsible for keeping the password you use for accessing our website confidential; we will never ask you to send us your password (except for the standard ‘log in’ procedure on the website).


Links to other websites

On occasion we include links to third party organisations on our website. Where we provide a link it does not mean that we endorse or approve that site. You should review their Privacy Policy before sending them any personal data.


Policy Changes

The Toothy Toucan retains the right to modify this policy at any time so please review it at your convenience on a regular basis. If we make any changes which affect your statutory rights we will notify you immediately via e-mail.



This Privacy Policy should not be shared with any other Third Party without our written consent. 


Q & A’s

If you have any questions relating to this policy please contact our Operations Manager at Alternatively write to The Toothy Toucan at the address below quoting “Privacy Policy”. The Toothy Toucan, The Old Church, Collins Street, Avonmouth, Bristol BS11 9JJ UK.



The Toothy Toucan provides online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. Cookies cannot be used to identify you personally.

Social networking websites

Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.


Managing your cookies

To find out how to allow, block, delete and manage cookies, follow the link below and select the browser you are using. You can also read your browser's built-in or online help for more information.

For more information about deleting and controlling cookies, please visit


The information contained in this website is for general information purposes only. The information is provided by Hillersden and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Hillersden. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Hillersden takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Please note if any item has been opened, according to CE regulations it must be regarded as "used" and cannot therefore be accepted back for refund.

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